Refund and Returns Policy

This policy supercedes any other policy or information on the website, in the case that it disagrees with this policy.

Refunds and Shipping

If you are not satisfied with your order, you may return it within 30 days according to the policy below. Machines must be in unused/sellable condition and in original packaging. The condition in which your items are returned could affect your refund.  Customer pays to ship the item back to us. Accessories are not eligible for return/refund.

Sellable Condition

Sellable condition refers to a product in new condition with no dents, dings, cracks, stains, odors, dirt, animal hair, or other disqualifying issues. If returned in unsellable condition, additional restock fees may apply.

Warranty issues

During the first 30 days after purchase we will assist you with any warranty issues and there will be no shipping cost to you. Hydrogen Research reserves the right to replace or repair. We will service machines after 30 days as needed and are committed to making sure that your machine is in good working condition for years to come. If the service required is due to an unexpected component failure, this will be done at no cost to the customer. For issues related to normal wear and tear, operator error, or other damage, nominal charges will apply to cover the cost of the repair, and customer pays for shipping.

Damaged or Defective Items

Any product received damaged or defective will be promptly replaced or repaired at no cost to the customer if we are notified within 7 days from date of receipt. Shipping companies will not insure or allow us to place claims after this period of time. It is the customer’s responsibility to immediately check your item for damage or defect upon receiving.

Customers will be responsible for all shipping and handling costs to and from Hydrogen Research if a product is defective or fails after 30 days of receipt. Hydrogen Research reserves the right to replace or repair.

Need help?

Contact us at +1 646-849-9099 for questions related to refunds and returns.